Every Zapowermo charger is covered by a 24-month limited warranty against defects in materials and workmanship. This page explains what is covered, what is not, and how to make a claim.
Quick Summary
- 24 months coverage from the delivery date.
- Covers manufacturing defects — no output, intermittent charging, overheating, connector failure.
- We pay shipping both ways on valid warranty claims.
- Remedy is repair, replacement, or refund — whichever we can provide fastest.
- Returns for reasons other than defects are handled by the Return & Refund Policy.
1. Coverage Period
The warranty runs for 24 months (2 years) from the date of delivery as recorded by the carrier. The warranty applies only to the original purchaser and only to products bought directly from zapowermo.com.
2. What Is Covered
- No power output, or the laptop stops charging.
- Intermittent connection or the charger only works at certain cable angles.
- Connector tip that no longer seats properly, or excessive heat during normal use.
- Cable insulation splitting or separating at the strain relief without external damage.
- Protection circuits (short circuit, over-current, over-voltage, over-load, temperature) failing to operate.
3. What Is Not Covered
- Physical damage: cuts, crushed or cracked housing, bent or broken plug pins, step-on or pet damage.
- Liquid damage, corrosion, or evidence of disassembly or modification.
- Damage caused by input voltage outside the marked input range, or use with a damaged mains socket.
- Normal cosmetic wear such as light scuffs from everyday handling.
- Products purchased from resellers, marketplaces or any seller other than zapowermo.com.
- Consequential damage. Our liability is limited to repair, replacement or refund of the purchase price of the charger itself.
4. Safety Note
Zapowermo chargers are built to CE, FCC, RoHS, UL and UKCA requirements and include short-circuit, over-current, over-voltage, over-load and temperature protection. To keep the warranty valid, use the charger only with laptops whose input voltage, current draw and connector size match your order. If you are not sure, check our Compatibility Finder or ask us before ordering.
5. How to Make a Claim
- Email zapowermo@outlook.com with your order number and a short description of the problem.
- Attach photos, or better, a short video showing the charger failing to power the laptop.
- We diagnose within one business day. Many claims are confirmed from the video alone.
- Once approved we email a prepaid return label (or ship the replacement immediately, depending on your location and the item).
6. What We Do After Approval
- Preferred: ship a replacement charger free of charge.
- If the model is discontinued, we offer the closest compatible specification.
- If neither is possible, refund the purchase price.
We may ask you to return the faulty unit using the prepaid label so we can improve our quality control. Shipping costs for validated warranty claims are covered by Zapowermo in both directions.
7. Outside the Warranty Period
Even after 24 months we are happy to help diagnose a problem and can usually supply a replacement at a discount for existing customers. Email us with your original order reference.
8. Your Legal Rights
This limited warranty gives you specific rights and is in addition to, and does not limit, any rights you have under applicable consumer protection laws.
9. Contact
Email zapowermo@outlook.com, or use the Contact Us form. We reply within one business day.
This Warranty Policy is governed by the laws of the State of California, USA.