At Zapowermo we sell replacement laptop chargers, and we know the most common problem is getting the wrong tip or wattage for your machine. Our return policy is built to make that easy to fix.
Quick Summary
- 30 days from the delivery date to request a return.
- No account required — submit a return request with just your order number.
- We pay return shipping when the item is faulty, dead on arrival, damaged in transit, or the wrong item was sent.
- You pay return shipping when you changed your mind or ordered the wrong model by mistake. Tracked shipping is required.
- Refunds are issued to the original payment method within 3 business days of inspection.
- Defects appearing after the 30-day window are covered by our 24-Month Warranty Policy.
1. Return Window
You have 30 calendar days from the date your order was delivered to request a return. Requests made after 30 days can only be handled under the warranty policy.
2. Condition Requirements
To receive a full refund, returned items must meet all of the following:
- The charger, power cable and any bundled accessories are included.
- The item is in resalable condition, in its original packaging where possible.
- No physical damage caused by misuse: cuts or exposed wires, crushed housing, broken connector shell, burn marks, liquid contact or disassembly.
- Included free gifts or promotional items (if any) are returned as well, or their value will be deducted from the refund.
Items that fail these conditions may be refused or subject to a restocking deduction, and we will contact you with photos before any decision is applied.
3. What Cannot Be Returned
- Items returned more than 30 days after delivery.
- Products damaged by improper use, modification, exposure to liquid, or physical abuse.
- Products not purchased directly from zapowermo.com. Marketplace or third-party orders must be returned to the original seller.
- Damage caused to the laptop itself by using an incompatible charger. This is why we strongly recommend confirming your model with our Compatibility Finder before ordering.
4. Who Pays Return Shipping
| Situation | Return shipping cost |
|---|---|
| Dead on arrival, faulty, or stopped working within warranty | Paid by Zapowermo — we email a prepaid label |
| We shipped the wrong item or wrong specification | Paid by Zapowermo — prepaid label, plus replacement shipped free |
| Item arrived damaged — reported within 48 hours of delivery with photos | Paid by Zapowermo — replacement or full refund, your choice |
| You changed your mind or no longer need the charger | Paid by the customer — tracked shipping required |
| You ordered the wrong model or tip size by mistake | Paid by the customer — tracked shipping required |
Original shipping charges are refunded when the return is due to our error or a defective product. For change-of-mind returns the original shipping cost is not refunded, where it was charged separately.
5. How to Start a Return
- Submit your request. Use the Return Request form — no login needed. Have your order number ready.
- Receive your RMA. We reply by email within one business day with your RMA number and the correct return address for your region.
- Pack it safely. Use a padded mailer or box. Write nothing on the original retail packaging; put it inside an outer carton.
- Ship with tracking. Send us the tracking number so we can monitor the return. Untracked parcels that go missing cannot be refunded.
Important: please do not ship anything before you receive your RMA number and the assigned return address. Returns are routed to our nearest warehouse (United States, Europe, or Asia depending on your location), and an item sent to the wrong warehouse cannot be processed.
6. Refund Timeline
- Returns are inspected within 2 business days of arrival.
- Approved refunds are issued within 3 business days after inspection, back to the original payment method.
- Your bank or card issuer normally posts the credit within 5–10 business days. PayPal refunds usually appear within 24 hours.
If your refund has not appeared after 15 business days, email us with your order number and we will trace it.
7. Exchanges
Need a different wattage or tip size? The fastest route is to place a new order for the correct charger and return the original under this policy. Alternatively, once we receive your return we can ship a replacement instead of refunding — just say so in your request.
8. Damaged, Wrong or Missing Items
Report any delivery problem within 48 hours of the delivery scan, and include:
- Photos of the outer shipping box including the label.
- Photos of the product, showing the plug, connector tip and any label.
- Your order number.
We then send a prepaid return label and dispatch a replacement on the same business day, or refund in full if you prefer.
9. Cancellations
Orders ship within 48 hours of payment. Contact us immediately if you need to cancel — if the parcel has not been handed to the carrier we cancel it free of charge. Once shipped, please follow the return process above.
10. Questions
Email zapowermo@outlook.com with your order number, or use the Contact Us form. We answer within one business day.
This Return & Refund Policy is governed by the laws of the State of California, USA.