At Zapowermo we sell replacement laptop chargers, and we know the most common problem is getting the wrong tip or wattage for your machine. Our return policy is built to make that easy to fix.
You have 30 calendar days from the date your order was delivered to request a return. Requests made after 30 days can only be handled under the warranty policy.
To receive a full refund, returned items must meet all of the following:
Items that fail these conditions may be refused or subject to a restocking deduction, and we will contact you with photos before any decision is applied.
| Situation | Return shipping cost |
|---|---|
| Dead on arrival, faulty, or stopped working within warranty | Paid by Zapowermo — we email a prepaid label |
| We shipped the wrong item or wrong specification | Paid by Zapowermo — prepaid label, plus replacement shipped free |
| Item arrived damaged — reported within 48 hours of delivery with photos | Paid by Zapowermo — replacement or full refund, your choice |
| You changed your mind or no longer need the charger | Paid by the customer — tracked shipping required |
| You ordered the wrong model or tip size by mistake | Paid by the customer — tracked shipping required |
Original shipping charges are refunded when the return is due to our error or a defective product. For change-of-mind returns the original shipping cost is not refunded, where it was charged separately.
Important: please do not ship anything before you receive your RMA number and the assigned return address. Returns are routed to our nearest warehouse (United States, Europe, or Asia depending on your location), and an item sent to the wrong warehouse cannot be processed.
If your refund has not appeared after 15 business days, email us with your order number and we will trace it.
Need a different wattage or tip size? The fastest route is to place a new order for the correct charger and return the original under this policy. Alternatively, once we receive your return we can ship a replacement instead of refunding — just say so in your request.
Report any delivery problem within 48 hours of the delivery scan, and include:
We then send a prepaid return label and dispatch a replacement on the same business day, or refund in full if you prefer.
Orders ship within 48 hours of payment. Contact us immediately if you need to cancel — if the parcel has not been handed to the carrier we cancel it free of charge. Once shipped, please follow the return process above.
Email zapowermo@outlook.com with your order number, or use the Contact Us form. We answer within one business day.
This Return & Refund Policy is governed by the laws of the State of California, USA.